0800 AV TEAM ( 0800 28 8326 )

Privacy Policy

Last updated: 30 October 2026

AV Integration Limited provides audio visual design, supply, installation and support services. In this policy, “we”, “us” and “our” mean AV Integration Limited.

This policy explains how we collect, use and protect personal information when you visit our website, contact us or use our services. We handle personal information in accordance with the New Zealand Privacy Act 2020.

Information we collect

Depending on your interaction with us, we may collect:

  • Your name, email address, phone number, job title and organisation details.

  • Billing, installation and service addresses.

  • Information about your enquiry, project requirements, equipment or support issue.

  • Quotes, invoices, payment transaction records and correspondence.

  • Relevant site contact details and access arrangements.

  • Your marketing preferences, including whether you have chosen to receive updates from us.

  • Technical information such as your IP address, browser type and website activity, and how you arrived at our website (for example, from an online advertisement).

We collect information directly from you wherever practicable. We may also receive relevant information from your organisation, an authorised representative, or a supplier or contractor involved in your project. Where required, we will take reasonable steps to notify you about information collected from another source.

How we use your information

We use personal information to:

  • Respond to enquiries and prepare quotes or proposals.

  • Design, supply, install and maintain audio visual and electrical systems.

  • Coordinate project works and site visits.

  • Provide technical support and manage warranty claims.

  • Manage customer relationships, invoices and payments.

  • Understand how our website is used and measure and improve our advertising.

  • Maintain business records and meet our legal obligations.

  • Protect our systems and prevent fraud or misuse.

Marketing communications

We will only send you promotional emails, such as news, project updates and offers, if you have given us your consent or as otherwise permitted by law. You can give consent by ticking the box on one of our website forms or by telling us directly. Submitting an enquiry does not by itself sign you up to marketing emails.

You can unsubscribe at any time using the link in any of our emails, or by contacting us.

You can choose not to provide personal information. However, without information needed to deliver a service, we may be unable to fulfil your request.

Payments

Where a third-party payment service is used, that provider handles payment information under its own privacy policy.

We retain transaction information needed for accounting and business records. Please do not send full card details by email or through our website enquiry forms.

Sharing your information

We may share relevant personal information with providers assisting us with our work, including:

  • Suppliers and manufacturers involved in product supply or warranty support.

  • Contractors and technical specialists involved in installation or servicing.

  • Delivery and logistics providers.

  • IT, website, communications, accounting and payment service providers.

  • Customer relationship management (CRM) and email providers, such as HubSpot.
  • Advertising platforms, such as Meta (Facebook and Instagram), to measure and improve our advertising.

  • Professional advisers where needed.

We share information only where necessary for these purposes, with your authorisation, or as otherwise permitted or required by law. We do not sell personal information.

Storage and security

We take reasonable steps to protect personal information against loss, misuse and unauthorised access, alteration or disclosure. Access is limited to people who need it for their work.

Some service providers, including our CRM and advertising providers, may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure it is handled consistently with our obligations under New Zealand privacy law.

We retain personal information only for as long as needed for its purpose, including relevant project, support, warranty, accounting and legal requirements.

Cookies, analytics and advertising

Our website uses cookies and similar technologies to support website functionality and remember preferences.

We also use analytics and advertising tools, including the Meta Pixel and HubSpot tracking, to understand how visitors use our website, to measure how our advertising performs, and to show relevant advertising to people who may be interested in our services. These tools may collect information such as the pages you visit and actions you take on our website, such as submitting an enquiry form.

You can manage cookies through your browser settings. Disabling them may affect some website features. You can also manage how Meta uses information for advertising through your Facebook or Instagram ad preferences.

Embedded content, such as videos, may allow its provider to collect information about your interaction under its own privacy policy. Websites linked from our site have their own privacy practices.

Your privacy rights

You can ask to access or correct personal information we hold about you. We may need to verify your identity before responding.

You can also ask us to delete information we no longer need. We may retain information where necessary for lawful business purposes or legal obligations.

If you have a privacy concern, please contact us first. You can also contact the Office of the Privacy Commissioner at www.privacy.org.nz.

Contact us

For privacy enquiries, access or correction requests, or complaints, contact our Privacy Officer:

AV Integration Limited
Email: office@avintegration.co.nz
Phone: 0800 28 8326 (0800 AV TEAM)